The 8 Best Platforms To Outsource Customer Service

Fiverr is an online marketplace where you can easily find a large pool of talented individuals who specialise in providing exceptional customer service at a reasonable price. You'll find experts in various areas, such as phone support, email management, live chat assistance, social media customer care, and more. 

On Fiverr, you are offered the freedom to handpick your perfect candidate personally. It's as easy as posting your job as a "Gig" and waiting for talented freelancers to submit their proposals and pricing. You can review, compare and choose the option that fits your budget while also meeting your requirements. 

The competitive pricing on Fiverr doesn’t mean a compromise on quality. The platform has a review and feedback system in place, which allows you to get a sense of the candidate’s experience and skill set. You can also read reviews from previous clients to determine the reliability and professionalism of the individuals you’re considering. 

Moreover, Fiverr offers a simple and easy-to-navigate UI, secure payment options (escrow) and robust customer support, all of which is a great bonus that simply adds to the entire experience of using the platform and makes it 10x times better. 

Whether you need someone to handle customer inquiries, resolve issues, or provide general support, you'll be able to find the perfect fit for your requirements on Fiverr, that too at a perfectly budget-friendly price. 

Wishup is the perfect solution if you're looking for a platfrom to outsource customer services with dedicated virtual assistant to handle your customer support needs. Known for being the preferred platform for clients like yourself, Wishup follows a stringent selection process to ensure that only the top 1% of talent is accepted. 

Wishup equips its VAs with a range of tools and resources specifically designed for customer support. They are proficient in managing various channels, such as email, live chat, and social media platforms, enabling them to effectively handle customer inquiries, resolve issues, and provide exceptional support.

Let's say you operate a growing online business and have decided to elevate your customer support capabilities. Initially, you hired a VA to take care of the basic stuff i.e. handling inquiries and responding to customer emails. However, as your business continues to grow, you now require additional support in areas like social media customer management or live chat support. Wishup will seamlessly adapt to your evolving needs by assigning you additional VAs who are essentially experts in handling those specific areas. 

And you know what’s even better? Wishup guarantees a 24-hour onboarding process, ensuring a quick start to your customer support operations. Moreover, they offer a generous 7-day trial period where you can try their services firsthand before making a commitment. And if you hire a candidate and later realise they are not a good fit, just reach out to your account manager, and they'll arrange a replacement immediately.

If you're on the lookout for industry-specific platform to outsource customer services, then Kustomer is the online platform you need to check out. They've got all the tools and features to provide you with exceptional customer support tailored to your industry.

So, who can Kustomer help? Well, they've got solutions designed for a range of industries, including:

• Retail and e-commerce
• Travel and hospitality
• Marketplace
• Education
• Financial services
• Government

With Kustomer, you get the advantage of omnichannel messaging, which means you can engage with your customers through various channels like email, chat, social media, and phone. 

Another standout feature of Kustomer is its unified customer view. They bring together all customer data from different sources into a single, comprehensive view. This means that whenever a customer reaches out for support, your agents have all the information they need right at their fingertips. 

Kustomer also offers AI-powered, code-free chatbots which can help your customer agents to automate routine agent interactions, deliver personalised experiences and drive faster resolution. 

You can also monitor your agent and team’s performances, track SLAs and customer sentiment, and identify areas for improvement.

Overall, Kustomer is worth considering if you’re searching customer support solutions tailored to a specific industry. 

Helpware specialises in offering a wide range of customer support services that cater to your multilingual support needs. That's why they have dedicated teams fluent in over 25 different languages!

The platform has a rigorous screening process in place, carefully selecting team members who have the right skills and expertise to handle customer inquiries effectively. So you can rest assured that your customers will receive high-quality support, no matter which language they speak.

What’s even better is that Helpware has customer service professionals stationed in various countries like the USA, Philippines, Puerto Rico, Ukraine, Mexico, Germany, Albania, Poland, and Uganda, so you can tap into a diverse talent pool and expand your reach to international markets.

With Helpware, you get access to the following services:

• Inbound and outbound call centre teams that are custom-built to help your existing team evolve. 
• Dedicated customer success teams to maintain healthy relationships, fight churn, improve NPS, and upsell.
• Technical support teams to enhance customer experience, focusing on a first-pass resolution to any technical problem. 
• Chat support teams to engage with your customers. 
• Email support teams to establish good communication with customers.
• Outsourced IT support teams to reduce your operating expenses while accelerating growth and scale. 
• Telephone answering service teams to manage tasks such as receiving messages, reviewing and managing requests, handling orders, scheduling appointments, and supporting existing teams.

Go for Helpware if you’re looking to provide exceptional customer support across multiple languages. 

AnswerConnect is a leading provider of 24/7 customer support solutions. The platform specialises in offering comprehensive and professional customer service assistance to businesses across various industries. 

One of the key features of AnswerConnect is its round-the-clock availability. They understand that customer issues can arise at any time, so they provide support 24 hours a day, seven days a week. Doesn’t matter if it's during the day, in the middle of the night, on weekends, or even on holidays, your customers can reach out for assistance and will receive a prompt response.

AnswerConnect employs a team of highly skilled and trained customer service representatives who are experts in handling a wide range of customer inquiries and issues. These representatives are experienced in providing both phone and online support, using various communication channels such as phone calls, live chat, and email. They are adept at handling customer complaints, appointment taking, answering product inquiries, lead capture and qualification, processing orders, and much more.

AnswerConnect also offers flexibility in its service plans. Whether you require 24/7 coverage or support during specific hours, AnswerConnect can tailor their services accordingly. This flexibility allows you to scale up or down as your business grows or changes.